Last updated: 3 September 2026
This Privacy Policy explains how BestStander Industrial Solutions (“BestStander”, “we”, “us” or “our”) processes personal information in connection with this website and business enquiries. We aim to process personal information lawfully and responsibly in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
1. Who is responsible for your information
BestStander Industrial Solutions is the responsible party for personal information described in this Policy.
2. Information we may collect
We may collect your name, employer or organisation, job title, telephone number, email address, site or project details, technical requirements, correspondence, quotation information and any other information you choose to provide. Our hosting and security providers may also process limited technical information such as IP address, browser type, device information, referral page, timestamps and security logs.
3. How we collect information
We receive information when you contact us by telephone, email or WhatsApp; request a quotation, assessment or technical discussion; engage us for services; provide information during project delivery; or visit this website. This website does not currently provide an online enquiry form or account registration facility.
4. Why we use personal information
We process information to respond to enquiries; understand technical or commercial requirements; prepare quotations and proposals; perform and manage agreed services; communicate about projects; maintain business, safety and financial records; protect our systems and legal rights; meet regulatory duties; and improve our services. We process information where necessary for an enquiry or contract, to comply with law, for a legitimate business purpose that does not unjustifiably affect your rights, or with consent where consent is required.
5. Sharing and service providers
We may share relevant information with authorised employees, advisers, subcontractors, suppliers and technology or hosting providers where reasonably necessary for the purposes above. We may also disclose information where required by law or to protect legitimate rights. We do not sell personal information.
6. Cross-border processing
Some technology, communications or hosting providers may process information outside South Africa. Where this occurs, we take reasonable steps to use providers and arrangements that offer appropriate protection as required by applicable law.
7. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to complete an engagement, maintain required business records, resolve disputes or meet legal obligations. Information that is no longer required is securely deleted, destroyed or de-identified where reasonably practicable.
8. Security
We use reasonable organisational and technical safeguards appropriate to the nature of the information. No internet transmission or storage method can be guaranteed completely secure, and you should avoid sending unnecessary sensitive information through ordinary email or WhatsApp.
9. Cookies and technical data
We do not deliberately use advertising or behavioural-profiling cookies on this website. Essential hosting, security or performance technologies may process technical information needed to deliver and protect the site. Links to external services, including WhatsApp, operate under those providers’ own privacy terms once selected.
10. Your rights
Subject to POPIA and other applicable law, you may ask whether we hold your personal information; request access to it; ask for inaccurate information to be corrected; request deletion where appropriate; object to certain processing; or withdraw consent where processing depends on consent. We may need to verify your identity before acting on a request.
11. Direct marketing
We will handle electronic direct marketing in accordance with applicable law. You may object to or opt out of marketing communications at any time by contacting us. Operational messages relating to an enquiry, quotation, contract or project are not marketing messages.
12. Children’s information
Our services are directed to businesses and industrial clients, not children. We do not knowingly collect children’s personal information through this website.
13. Complaints and contact
Please first send any privacy request or concern to bnstand@beststander.com. You also have the right to approach the South African Information Regulator. Its current contact and complaint information is available at inforegulator.org.za.
14. Changes to this Policy
We may update this Policy when our practices, services or legal requirements change. The latest version will appear on this page with its updated date.